How to Improve Hospital Management with Healthcare Appointment Scheduling Software - image

How to Improve Hospital Management with Healthcare Appointment Scheduling Software

Every year in the United States, patient-missed appointments cost the healthcare industry about $150 billion in revenue. On the one hand, it hurts medical professionals; on the other, it harms patients, damaging their health in the long run.

Is it even possible to overcome this kind of crisis and provide a better experience for both sides of the medical process? The answer is yes, thanks to healthcare appointment scheduling software. Not only can it help healthcare businesses manage patients, but it also handles the intricacies of day-to-day medical center operations.

Want to learn more about the benefits of using healthcare appointment scheduling software in your medical practice? Then stay connected and keep reading this material.

Offers More Convenience

52% of medical practices spend an average of 10 hours per week just confirming and scheduling doctor visits. But this is not always an effective system.

With healthcare appointment scheduling software, you offer patients a convenient system they can rely on. Patients are not tied to a certain medical office operation mode. They have access to the scheduling feature 24/7, unlike traditional methods. They can check their schedule at home in their spare time and ensure the visit doesn’t conflict with other commitments. Offering patient-friendly scheduling benefits patient health. This will help them pass the necessary medical examinations in time.

Reduces No-Show Appointments

Patient no-shows and cancellations are inevitable. Each unfilled slot is one big, wasted set of resources set aside specifically for that arrangement. Multiple missed appointments can eat your precious time and energy away.

72% of patients believe that healthcare scheduling software helps them not to lose their appointments, and it’s true. A reminder system lets patients reschedule or cancel their meeting within a certain time frame, by responding directly to the automated reminder. If they can’t keep their arrangement, they can inform the medical office. When the medical facility has more warnings of a canceled or rescheduled appointment, they can find another patient to fill the gap, which will also benefit any patients on a waiting list.

Decreases Appointment Scheduling Errors

Healthcare scheduling software helps keep appointment records accurate. They are digitalized into the software system in an easy-to-read format, which cuts down on human errors.

It’s much easier for providers to view appointments for a particular day. It helps to automate scheduling follow-up appointments and guarantees that patients will be at the right time and date.

Creates a More Seamless Patient Experience

Healthcare appointment scheduling software places patients back in the driver’s seat. Though it seems like a small success, it can make a big contrast in patient health in the long run. Follow-up appointments will also be made as planned. This is important for patients with chronic diseases to improve their health management.

68% of individuals select a healthcare provider that proposes patients online appointment booking. Many patients seek this out in healthcare practice, so in 2023, it’s important to consider.

Collects Medical Information Before the Appointment

Medical offices often require new patients to show up an average of 20-30 minutes before their scheduled appointment time. They use this time just to get medical histories and insurance information.

Healthcare scheduling software cuts down on this stress for both patients and facility staff. Patients can fill out their health information before they are appointed well as upload their insurance card and ID. This saves valuable time for each side of the process.

Provides a Safer Way to Schedule Appointments

Since the beginning of the COVID-19 pandemic, patient soundness and safety have been prerogative. The longer a vulnerable patient waits in a crowded medical setting, the more risk of catching something from another patient he has. Contact with shared surfaces also poses a risk of disease spreading.

With healthcare appointment scheduling software, patients don’t have to wait for a medical receptionist in a busy clinic to get their next appointment. Online scheduling reduces any points of contact for the spread of disease and provides a safe way for patients with compromised immune systems.

Stores Patient Information Securely

Some patients may be doubtful about inputting information into an online database. They may think their private data isn’t safe. But the truth is healthcare appointment scheduling software stores patient data securely and safely.

For example, BeKey solutions of such type meet the criteria of the country of usage required to secure and protect healthcare data. Any information shared in the system is protected within the secure network.

Simplifies the Overall Patient Experience

When patients have a more straightforward background, they’ll take their health more thoughtfully. They won’t neglect appointments for nervousness or stress.

No more waiting in long lines. No more frustrating phone calls or being set on everlasting holdup. Just a smooth and optimized user experience all around.

For healthcare providers, this will liberate time to dedicate to other activities as well. They can focus on help for more people, crucial aspects of their healthcare business, new certifications for different operations, or purchasing new equipment. They can also communicate sounder with their patients.

Leads to Higher Levels of Patient Satisfaction

When patients feel like they can access medical care on their terms, they’ll have a higher opinion of their healthcare provider and feel more valued as a result. Delighted patients will also maintain their scheduled and follow-up appointments.

They may refer friends and family to your medical practice. Word-of-mouth referrals are often the best way to increase bookings at your health center, and as a result, this will benefit your healthcare business by attracting more patients.

Final Word

Modern businesses require modern solutions. Using healthcare scheduling software offers numerous benefits for patients and providers.

BeKey offers healthcare software solutions for all aspects of the service industry. You'll be able to connect with established and potential customers through our systems. Contact us to see what our company can do for your business.


Mariia Maliuta
Mariia Maliuta (Copywriter) "Woman of the Word" in BeKey; technical translator/interpreter & writer

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